Casino Joy Review

Casino Joy Legitimacy Rating
  • Trust Factor
  • Security
  • Bonuses
  • Payout Speed
4.4

Summary

Casino Joy is one of the newest online casinos from Genesis Global Limited Casinos, one of the most reputable companies in the online gambling industry. The site takes its massive selection of over 1300 Las Vegas-style casino games and dollops their layout with a jelly bean theme that’s both simple and a “joy” to use. And when you consider that Casino Joy holds two licenses from strict regulatory bodies, it makes this online casino not only legitimate but also a place we can safely recommend playing at. Hits

  • Malta and UK Gaming License
  • Renowned parent company
  • Submits to random third-party audits
  • 1300 instant play casino games
  • Powered by Industry leading gaming software
  • Live dealer casino
  • Available via Desktop, Tablet, Mobile
  • SSL data encryption
  • Welcome bonuses and reload bonuses available

Misses

  • Several restricted countries
  • Live Chat is not 24/7
  • Needs Cryptocurrency options

Casino Joy Logo

USA Not Accepted

General Info

  • Established: 2018
  • Licensed: Malta, UK
  • Software: Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, Play'n GO, Quickspin, Yggdrasil Gaming, Red Tiger Gaming
  • USA Friendly: No
  • Mobile Friendly: Yes
  • Bonus: €1000 + 200 Free Spins

Visit Casino Joy Casino

Screenshots

Introduction:

Introduction Icon

Casino Joy launched in 2018 as a new online casino from the well-known parent company, Genesis Global Limited Casinos. Having a trusted name like that backing the new casino is a good start, but they didn’t stop there since they chose to become licensed by two of the strictest gambling regulatory bodies in the world, the Malta Gaming Authority and the UK Gambling Commission. In our review, we determine whether Casino Joy is a legitimate UK casino and if this candy-coated online casino is nothing short of sweet or just a toothache.

Is Casino Joy a Legitimate Online Casino?

Approved Icon OrangeWhen you visit Casino Joy for the first time, it becomes very apparent that this is one of the most legitimate online casinos on the Internet. They do this by proudly displaying their Malta and UK gaming license and the Genesis Global name on the home page for everyone to see, so it’s hard to beat that much transparency.

One thing that sets Casino Joy apart from a lot of online casinos in terms of legitimacy is that all of their software providers subject themselves to random third-party audits and testing from both Technical Systems Testing (TST), which is apart of the Gaming Laboratories International (GLI) group, and eCommerce Online Gaming Regulation and Assurance (eCOGRA), a London-based accredited testing agency.

Both testing agencies have strict oversight when it comes to licensed online casinos and is in place to provide player protection, create standards, and ensure that every game is carried out in a fair manner. So when answering the question of whether Casino Joy is legitimate or not, we can 100% say that the answer is yes, this is a legitimate online casino.

Why we believe Casino Joy is legit

  • Holds a license from the Malta Gaming Authority
  • Holds a license from the UK Gambling Commission
  • Part of the Genesis Global Limited Casinos brand
  • Random fairness checks from TST and eCOGRA
  • Top-tier gaming software
  • Uses 128-bit data encryption for privacy/security

Is Casino Joy Safe?

In addition to legitimacy, safety is a top priority for our review team since we will never recommend an online casino that doesn’t pass our high standard after being thoroughly vetted. When you play at Casino Joy, you can relax and not have to worry about being cheated or having your funds stolen. Holding the licenses and subjecting themselves to the audits mentioned above is a privilege and should they ever cheat or steal, Casino Joy would have their licenses removed and be subjected to fines and penalties from the UK and other European countries. So, needless to say, this is among the safest casinos you will find anywhere online.

Bonuses and Promotions

Bonus Bag IconWho doesn’t love a good bonus? Well, if you’re at least 18 years old and are signing up for the first time, Casino Joy has a lucrative welcome bonus available for new players that match 100% of your first deposit up to €200 and also gives you 200 free spins as a cherry on top.

While we wish that Casino Joy would expand there bonuses and promotions or at least make limited time promotions, like their iPhone XS giveaway, a permanent offering since at the moment there is less than a handful and even less offered if you want to be a long-time player.

Welcome Bonus Total: €1000 + 200 Free Spins

  • 1st deposit: 100% match up to €200 + 200 Free Spins
  • 2nd deposit: 50% match up to €200, Bonus Code: WJOY2
  • 3rd deposit: 25% match up to €300, Bonus Code: WJOY3
  • 4th deposit: 25% match up to €300, Bonus Code: WJOY4

A Freebie to start the weekend: Deposit and play during the week to automatically receive a gift available from Thursday to Sunday

The essence of chill Tuesday Pool Party: Available every Tuesday, 25% match up to €100

Online Casino VIP Program

If you do become a regular at Casino Joy, then you’ll be eligible to become a VIP member and have access to numerous perks, including a dedicated account manager, an entry for the monthly VIP prize draw, personalized birthday presents, holiday packages, exclusive bonuses, exclusive promotions, exclusive VIP events, personal withdrawal service, and many more perks. This is a rewards based programed that provides these perks and benefits based on the amount of time and money you spend in the casino.

Claim €1000 + 200 Free Spins

Game Selection at Casino Joy

Games IconWhat would an online casino be without a huge selection of games? Well, it would definitely be one that leaves a bad taste in your mouth, but fortunately, Casino Joy is anything but that, offering up a succulent selection of over 1300 casino games that is simply one of the most impressive we’ve seen. But just having 1300 games isn’t enough, since the games need to be good.

Luckily, Casino Joy has its games provided by some of the biggest gaming software names in the online gambling industry, and these software providers offer a wide range of choices when it comes to exactly how you want to gamble, which include slots, roulette, blackjack, poker, baccarat, and many more.

Live Dealer Games

For the players who want a more personal and real-time online gambling experience, playing online casino with a live dealer then is a must, which is one of the main reasons to play at Casino Joy since they offer one of the best live experiences you can find from any legitimate online casino. Ever since the site’s launch, they’ve provided live dealer games that include poker, blackjack, roulette, and baccarat.

Privacy and Security Features

SecureAny online casino that takes privacy and security seriously will use 128-bit SSL data encryption, and you should never deposit or play at a site that doesn’t use this technology. Fortunately, Casino Joy values your personal and financial information and uses this encryption technology and data is viewed solely by senior security personnel. Additionally, because Casino Joy has players from the EU, it must comply with the General Data Protection Regulation (GDPR), which means they must comply with some of the highest standards in the world when it comes to protecting private information.

Payment Methods: Deposit and Withdrawal

Banking IconTransaction times at Casino Joy for both depositing and withdrawing funds ranks among the best in the online casino industry. Several of the most popular payment options can be used at the site, which is great to see. However, if you are a user of cryptocurrencies like Bitcoin, Ethereum, or any others, then you’re going to be disappointed that Casino Joy does not support these banking methods. Hopefully, they will consider crypto in the future but for now, all of the payment methods available at Casino Joy can be found below.

Deposit: EcoPayz, Entropay, Maestro, MasterCard, Neteller, Paysafe Card, Skrill, Visa Electron, Visa

Withdrawal: Bank Wire Transfer, EcoPayz, Entropay, MasterCard, Neteller, Online Bank Transfer, Skrill, Visa Electron, Visa

User Experience: Desktop, Mobile, and Tablet

Casino Joy is not only pleasant to look at with its cotton candy theme, but it has perhaps the simplest and most user-friendly online casino experience you’re going to find anywhere. Whether you’re playing on a desktop, tablet, or from a mobile device, every input is both quick and snappy with each press or click. Additionally, the games and the layout are extremely responsive and seamlessly fit any device, meaning Casino Joy could become your go-to destination if you give its games and UI a try.

Restricted Countries

If you reside in any of the following countries, then you will not be allowed to sign up and gamble real money at Casino Joy:

Excluded IconAmerican Samoa, Armenia, Australia, Belarus, Bolivia, Cambodia, Colombia, Comoros, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Georgia, Guadeloupe, Guam, Hungary, Indonesia, Islamic Republic of Iran, Iraq, Israel, Kazakhstan, Democratic People's Republic of Korea, Lebanon, Libyan Arab Jamahiriya, The Former Yugoslav Republic Macedonia, Marshall Islands, Martinique, Mayotte, Republic of Moldova, Montenegro, Myanmar, New Caledonia, Northern Mariana Islands, Pakistan, Philippines, Portugal, Reunion, Romania, Russia, Saint Pierre and Miquelon, Serbia, Spain, Sri Lanka, Suriname, Thailand, Turkey, Turkmenistan, Turks And Caicos Islands, Ukraine, United States, United States Minor Outlying Islands, Vietnam, U.S. Virgin Islands, Wallis and Futuna.

Customer Support

If you have any issues at all, then the very friendly Casino Joy customer support team will be more than happy to assist you. Whether we asked them questions via phone, email, or through live chat, every inquiry we submitted to the team was handled in a professional, friendly, and fast manner. The only downside is that Casino Joy does not currently offer 24/7 live chat. Below is the phone number and emails for contacting Casino Joy directly should you have any questions.

International Phone: 00356 20341518
Email: support@casinojoy.com
Email: complaints@casinojoy.com

Summary

Apart from a few minor issues we encountered — which honestly, had pretty much no effect on the site’s online experience of playing games and gambling — we’re happy to report that Casino Joy passes our review with big checkmarks in the categories for legitimacy and safety. From lucrative sign-up bonuses to quality customer support to the simply ludicrous number of games available, and in addition to being fully transparent with licensing and regulatory bodies, we believe that Casino Joy is a 100% legitimate and fun online casino that we think you’ll definitely love.

Claim €1000 + 200 Free Spins